Privacy Policy
Last updated: 12 September 2026
सार (Hindi summary): हम आपकी दी हुई जानकारी — मोबाइल नंबर, प्रोफ़ाइल, सेहत की जानकारी और परामर्श की बातचीत — सिर्फ़ AI वैद्य सेवा देने के लिए इस्तेमाल करते हैं। आपकी सेहत की जानकारी सिर्फ़ आपके केस की समीक्षा करने वाले रजिस्टर्ड डॉक्टर देखते हैं। आप कभी भी अपना अकाउंट और डेटा हटाने का अनुरोध कर सकते हैं।
This Privacy Policy explains how Arogyacharya ("we", "us") collects, uses and protects information when you use the AI वैद्य mobile app, the website arogyacharya.com and related services (together, the "Service").
1. Information we collect
- Account information: your mobile number (used for OTP login), name, age, gender and preferred language.
- Health information you provide: your health problem, symptoms, duration, allergies, current medicines and notes entered in the intake form.
- Consultation content: what you say to the AI vaidya. Voice is converted to text on your device by your phone's speech service; the text is sent to our servers. We store the conversation, its summary and any doctor review.
- Prescriptions: prescriptions issued by registered doctors after reviewing your case.
- Wallet and usage: wallet balance, credits and call charges, call duration, and callback appointments you book.
- Doctor accounts: for doctors who register — name, mobile, email, degree, registration details, profile information and the verification documents they upload.
- Technical data: device information and IP address for security, login sessions and preventing abuse.
2. How we use information
- To provide the AI consultation, summaries, home-remedy guidance, callback appointments and doctor-reviewed prescriptions.
- To let a registered doctor review your case when you request a prescription.
- To keep your account secure, prevent misuse and meet legal obligations.
- To operate wallet billing and show you your usage.
We do not use your health information for advertising.
3. AI processing
To generate the AI vaidya's replies and consultation summaries, the text of your consultation and the relevant parts of your intake form may be sent to our AI service provider (Anthropic) for processing, under that provider's terms. Some consultations are answered by a basic in-house assistant without any external AI provider. The AI is not a doctor; see our Terms of Use.
4. Who can see your information
- Registered doctors reviewing your case (only when you request a doctor review) and our specialists handling a callback you booked.
- Authorised staff who administer the Service, bound by confidentiality.
- Service providers that host our servers, process AI requests or send OTP messages, only to provide the Service.
- Authorities, where required by law.
We do not sell your personal information.
5. Security
Data is transmitted over encrypted HTTPS connections. Doctor verification documents are stored privately and are never publicly accessible. Access is limited to people who need it to provide the Service. No system is perfectly secure, but we work to protect your information.
6. Retention
We keep your information while your account is active. When you ask us to delete your account, we delete your personal data, except records we are legally required to keep (for example issued prescriptions or transaction records), which are kept only for as long as the law requires.
7. Your choices and rights
- You can view and update your profile and health information in the app.
- You can request a copy of your data, correction, or deletion of your account — see Account deletion.
8. Children
The Service is intended for adults. A person under 18 should use it only with the involvement of a parent or guardian.
9. Changes
We may update this policy. The "Last updated" date above shows the latest version; significant changes will be communicated in the app.
10. Contact
Contact details will be published here shortly.